Returns & Exchanges

At Erkals Jewellers, we are committed to providing a seamless luxury shopping experience, offering a 30-day return window for all unworn jewellery and timepieces. Items must be returned in their original, pristine condition with all security tags, certificates, and luxury packaging intact.

1

Initiate Your Request

Contact our dedicated concierge team or log into your account to request a Return Merchandise Authorization (RMA) and receive your pre-paid insured shipping label.

2

Secure Your Package

Place the item in its original presentation box and secure it within a protective shipping carton, ensuring all original documentation and warranty cards are included.

3

Complimentary Collection

Schedule a complimentary courier pickup at your convenience or drop off your package at an authorized luxury logistics point using the provided tracked shipping label.

4

Inspection and Refund

Once received, our master jewellers will perform a quality inspection; upon approval, your refund will be processed to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing